Overview
Thermo Tech’s philosophy is to provide a total commitment to ensure that lifelong partnerships are established with all clients.
This philosophy ensures the creation of cost effective solutions, solutions that incorporate joint plans and procedures be put in place to allow both parties to grow profitably.
Thermo Tech first came on the scene in Auckland 1992. The company was started by a collection of individuals who had previously held executive positions with a national service provider.
While the structure of Thermo Tech has changed over time there are certain enduring factors. This is in the form of the executive guidance of Andy Wilgermein and Robert Smith, the co-founders of the business and their commitment to high quality customer care.
Then as is the case now, the focus is on solving customers’ application dilemmas. The designs need to fit the applications while remaining within the client’s budget. The maintenance programmes need to be affordable and attend to the important features of the plant all in a timely manner. The emergency breakdown service needs to deliver a solution to an immediate problem in an expedient fashion and be available 24 x 7 to get the equipment working.
Thermo Tech has many clients who have been with the company since its inception. There are a number of reasons for this high level of continuity but the quality of the service provided to the client is paramount. There is no doubt from talking to our customers that their definition of true high quality customer care covers a wide range of key areas of performance.
The identification of the customer’s issues can be obvious when equipment failure leads to the production line closing, the product defrosting or the mainframe computed shutting down. However, the customer’s issues are not always so obvious when designing a system to meet a particular application or specifying a specific maintenance programme for a specific piece of plant.
Thermo Tech provides a strong commitment to staff development and education which ensures a very stable workforce. In an effort to ensure the future of the company and the strength of the industry, in-house training is a significant focus.
Thermo Tech could not be considered a big company if this is determined by a head count. To get the job done Thermo Tech has built a number of partnerships with experts and high quality contractors in associated fields of endeavour. This combined effort enables a wide range of projects to be tackled effectively and efficiently.
Thermo Tech and its officers hold membership of the CCCA, IRHACE, AIRAH, CIBSIE and ASHRAE.
Thermo Tech is the embodiment of a customer focused enterprise that combines expertise and flexibility to ensure satisfactory completion of projects. Thermo Tech’s service is satisfaction guaranteed there is no risk to ‘taking a test drive’ so call us on 0800-177777.